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g2a pay - ein support ticket ohne antwort

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  1. g2a pay - ein support ticket ohne antwort

    Autor: pitsch 20.12.18 - 19:08

    you are pulling 1,50 euro every month from my bank account via paypal. '
    that happened by giving consent to a buying process via XXXXXkey and paypal with g2a as an intermediary.
    legally this is already grey area. whatever appears in the smallprint text in a popup
    the newly registered user is hardly aware about any subscription.
    actually i would like to make a purchase via g2a wallet in order to get value for what i pay for.
    in the meantime my mobile phone number has changed, and i could switch to google authenticator, but there is no function prepared for this,
    other than doing this in the settings before the number changes, which is simply not possible.
    there needs to be a fallback to another authentication method, in order to prevent email accounts taken over.
    i am also fine if you just cancel the account and stop pulling money.
    and send me back the 9 euros you also took without offering any value proposition.
    i am sending this to the editors of golem.de for review, since they have recently reported positively about g2a. and then there is paypal buyers protection.



    1 mal bearbeitet, zuletzt am 20.12.18 19:09 durch pitsch.

  2. Re: g2a pay - ein support ticket ohne antwort

    Autor: Gtifighter 21.12.18 - 11:35

    pitsch schrieb:
    --------------------------------------------------------------------------------
    > you are pulling 1,50 euro every month from my bank account via paypal. '
    > that happened by giving consent to a buying process via XXXXXkey and paypal
    > with g2a as an intermediary.
    > legally this is already grey area. whatever appears in the smallprint text
    > in a popup
    > the newly registered user is hardly aware about any subscription.
    > actually i would like to make a purchase via g2a wallet in order to get
    > value for what i pay for.
    > in the meantime my mobile phone number has changed, and i could switch to
    > google authenticator, but there is no function prepared for this,
    > other than doing this in the settings before the number changes, which is
    > simply not possible.
    > there needs to be a fallback to another authentication method, in order to
    > prevent email accounts taken over.
    > i am also fine if you just cancel the account and stop pulling money.
    > and send me back the 9 euros you also took without offering any value
    > proposition.

    I dont really understand your problem could you please offer more thorough information about what you are talking about?
    As far as I understand you have issues with the payment options of G2A, then you talk about getting 9 euros back. You accepted a purchase contract from a third party over G2A, maybe contact them first? You can't fulfill a purchase on a online shop without confirmation via email phone or sms, keep that in mind.

    > i am sending this to the editors of golem.de for review, since they have
    > recently reported positively about g2a. and then there is paypal buyers
    > protection.

    then send it to the authors of golem instead of writing it into the comment section, this here is the wrong place my friend.

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